How do I manage my subscription?
You will gain access to a ReCharge Subscription customer portal via an email sent after you sign up for the subscription. You can sign-in by clicking here. From this dashboard, you're able to see upcoming scheduled shipments and self-manage every aspect of your subscription.
When will I be charged?
Your card will be charged when you place your order. The following payments and shipments will be scheduled either 30, 60, or 90 days from that first payment.
Am I able to skip a shipment?
Yes, you're able to skip a shipment at least 48 hours before the next scheduled charge. Log-in to your portal, click on Upcoming Orders, then click into the month you'd like to skip. Scroll to the bottom of the order summary screen and click Skip this Order.
Am I able to cancel at anytime?
Yes, you're able to cancel your subscription at any point. Log-in to your portal, click on Subscriptions, then click into the subscription you'd like to cancel. Scroll to the bottom of the subscription summary screen and click Cancel Subscription.
How do I update my shipping address?
Log-in to your portal, click on Shipping Addresses, then click into the address you'd like to update and continue making the necessary edits.
Can I send an item to someone else one month as a gift?
Yes! You can gift your Slow North product to a friend for a month anytime you wish - a great alternative to skipping a month. Log-in to your portal, click on Shipping Addresses, then click on Add Shipping Address and continue inputting the new address info. Then click Subscriptions and select the subscription you'd like to ship to a new address. Scroll down, click on your address and a window will pop up allowing you to select the new shipping address you just added. Remember to switch it back the following month, so you'll resume your regular subscription deliveries!
How do I update my billing information?
Log-in to your portal, click on Billing Information, then click into the address you'd like to update and continue making the necessary edits.
Still have questions?
Please email us at: firstname.lastname@example.org