Free shipping on orders over $74 within the contiguous U.S.
Domestic Shipping
Ships from Austin, TX within 3-5 business days (unless otherwise noted).
Standard delivery: 2-5 business days.
Expedited 2-Day Shipping available at checkout.
Tracking info sent via email once shipped.
International Shipping
Ships to all 50 U.S. states, U.S. Territories, and Canada.
Shipping methods and fees shown at checkout.
Import duties may apply (not covered by us).
Payment Methods
We accept Visa, MasterCard, American Express, Discover, PayPal, and Afterpay.
Sales tax applied to Texas orders at local rates.
Learn more about Afterpay in our FAQ.
Returns & Exchanges
30 days to change your mind. Refund of your eligible product purchase price.
Not happy? Email customercare@slownorth.com within 30 days of delivery for a refund of the amount paid for eligible products, plus applicable product tax, to your original payment method.
For scent-preference or change-of-mind refunds, we refund the amount paid for eligible products after discounts, plus applicable product tax, to the original payment method. Original shipping charges are nonrefundable, even when no return is required.
In most cases, we won't ask you to send it back. Already used it, or it's under $50? We'll just refund you.
Unused and $50 or more? We'll send a prepaid return label and cover the shipping (US orders).
No restocking fees. Prefer a different scent? We'll swap it instead.
Sale items are final sale. Purchases from Nordstrom, our stockists, Amazon or Etsy go back to that store.
Damage Claims
Report Damage: Contact us within 7 days.
What to Provide: Email customercare@slownorth.com with your order number, description of the damage, and photos of both the inside and outside of the package.
Missing or Stolen Packages
We’re not responsible for lost or stolen packages once they’re scanned by the carrier.
Track Your Package: Check for updates on your tracking link.
Contact the Carrier: Reach out if your package is marked as delivered but missing.
Safe Delivery: Consider shipping to an address where someone is always present to receive your delivery.
