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Shipping & Returns

DOMESTIC SHIPPING

Purchased items will ship from our Austin, Texas location within 2–4 business days, unless otherwise noted. Our primary method of shipping is via USPS Priority Mail. After leaving our shop, USPS will typically deliver your order within 2–5 business days. You will receive an email notification containing tracking information once your order has shipped.

 

PAYMENT METHODS

We offer secure online ordering and accept Visa, MasterCard, American Express, Discover and PayPal.

Sales tax is required on orders shipped within Texas State at the local tax rate.

RETURNS & EXCHANGES

Due to the nature of our handmade products, we cannot accept returns.

With that being said, we want you to be happy with every purchase and will do everything we can to ensure your satisfaction. 

Slow North will offer a replacement or a shop credit in certain circumstances. Please contact us with any concerns about your purchase so we can address them promptly.

Slow North is not responsible for any additional shipping costs incurred for returns or exchanges, and we do not assume responsibility for reimbursement or compensation of any returned packages lost in transit without proof of delivery.

 

ORDER ISSUES

If you experience any problems with your order (did not receive it, it isn't what you were expecting, etc.) please contact us so that we can make it right. 

Please remember the products you are buying are handmade and 100% natural, so they will have slight variations from batch to batch and some naturally-occurring defects that will have no adverse effect on the performance of the product but may be purely cosmetic (ex: pitting on surface of wax). 

If an item arrives damaged, please contact us immediately to let us know. We will happily replace any damaged items provided they are reported within 72 hours of order delivery.

 

CONTACT US