Contact Us

Our products are handmade and 100% natural, so they will have slight variations from batch to batch and some naturally-occurring defects that will have no adverse effect on the performance of the product but may be purely cosmetic.

Returns and Exchanges Policy

FAQ

My order is a gift, can I add a gift note?
We can add a gift note if you have not received a tracking number for the order.
Prices will be removed if a gift note has been added.


Can I update the shipping address for my order?

Please email customercare@slownorth.com or call (512) 766-8611 with the updated address as soon as possible.


Can I update the billing information for my order?
We cannot modify billing information. We can cancel an order, so you can submit a new order with your desired billing information. Please e-mail customercare@slownorth.com with your order number.

Read More Frequently Asked Questions

Online order support is available Monday - Friday from 9 AM - 5 PM Central Standard Time.

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customercare@slownorth.com
Monday - Friday
9 AM - 5 PM Central Standard Time

Our Shop
2700 W. Anderson Lane, Suite 410
Austin, Texas 78757
(between Epoch Coffee & Madam Mam's)
(512) 766-8611

Store Hours
Sunday • 10AM - 6PM
Monday • CLOSED
Tuesday • 11AM - 6PM
Wednesday • 11AM - 6PM
Thursday • 11AM - 6PM
Friday • 10AM - 6PM
Saturday • 10AM - 6PM

 

Content Creators and Bloggers

Please click here to learn more about our brand ambassador program.

Wholesale

Please click here or email wholesale@slownorth.com

Donations and Sponsorships 

Please click here for more information.

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