Safety Measures

3/8/2021 Update: We are ready to welcome you back for limited capacity, in-store shopping. We will still be requiring all customers and employees to wear a mask at this time. 

While you’ve been gone, our team has been preparing to make your return as safe and enjoyable as possible. We know you may have questions, so we’ve put together a quick overview of what you can expect. 

In an abundance of caution and in addition to following City of Austin guidelines, our team will ensure the following changes:
- No more than 4 customers inside the shop at once 
- All staff will wear masks
- We will clean and disinfect regularly throughout the day
- Contactless payments (no cash)
- Hand sanitizer provided upon entering the shop and upon exiting

    What is being done at Slow North to keep our guests and our team safe?

    Our team is practicing social distancing by staggering shifts at the studio, spacing out work stations at least 6' apart and utilizing video conferencing for all team meetings. 
    We've provided each team member with reusable face masks to wear during their shifts to protect against the spread of germs. We also require our guests wear a face mask upon entering the shop.
    We will adhere to the state of Texas guidelines for screening employees prior to work. These measures include daily self-screenings before reporting to work. 
    At the start of every shift, employees are required to wash their hands and maintain this practice routinely throughout their shift. Guests have access to hand sanitizer in the shop.
    Our team is committed to maintaining a clean environment. In addition, we will ensure all high-touch areas are sanitized between appointments. 
    We have moved to a contactless payment system - accepting only credit cards, Apple Pay and Google Pay (no cash). 
    We have added new air purifiers throughout the shop to effectively lower virus, bacteria and particle levels in the air.


      Do you have updated business hours?
      Yes – our new hours of operation are Monday - Sunday from 11AM - 6PM 

      Will there be a limit to the amount of people allowed inside the shop?
      Yes – We are currently limiting our shoppers to 4 guests at a time.

      Can I order products from Slow North online?
      Yes! Most of the products we offer in-store are also available in the online shop. We are working to continually add additional inventory to the online store daily! 

      Can I place an order over the phone?
      Yes! Please call us during our business hours to let us know what you're looking for, and we can help ring up the purchase for you over the phone with a credit card. We can either ship the order to you or you can swing by the shop for contactless curbside pickup. Our shop line is (512) 766-8611. 

      Thank you for continuing to look out for each other and taking time to read these changes. We look forward to seeing you again soon!